Do I have to sign a long-term contract?

Nope! All our plans are month to month. We don't lock you in to long contracts because we know that we'll prove our value every month.

Can I upgrade and downgrade my plan?

Yes, so long as you meet your new plan's limits.

What if I want to cancel?

No problem (but we're sorry to see you go!) You can cancel at any time by emailing us at support@sigilpricing.com.

By default, all active investigations will stop being processed and the data in your account will be deleted. If you'd like us to store data for you, make sure you let us know before cancelling.

What is the onboarding process?

To get started, we ask for some basic information (name, email), the list of products you'd like us to protect, and any intellectual property you have covering those products.

Once we've built your account, we'll schedule a Set Up Call to give you the log-in credentials and answer any questions.

That's it!

What happens if I exceed my plan's limits?

If you try to launch a removal after you've reached your removal limit with your current plan, you will see a pop-up window informing you that there will be an extra charge, and asking you to confirm before the case is launched. This gives you control so you can keep within your budget.

What marketplaces do you cover?

At this time we can only support removals and monitoring services for marketplaces in the United States, primarily Amazon and Walmart.

What kind of support do you offer?

All brands have a dedicated support rep available to them. Your experience is incredibly important to us, so please reach out any time via email, phone, or video call. Although we can only promise to respond during normal business hours, we often respond outside those hours as well depending on the help you need.